Employee Satisfaction - As Much Required As Customer Satisfaction

Customer satisfaction is the main requirement for any business. If you will satisfy them by providing best products and service, your business will grow by leaps and bounds.

But here there is one question: How will you provide best products and service to the customer?

There are two cases for this question:

1. If you are running one man business then you need to provide these services by yourself\
2. If you are not one man business then you need to provide these services and good qualitied products with the help of your employees.

Here in first case you are the only person who is handling business. So you need to be careful to while providing service and product.

But in second case, you are providing service or product to your customer with the help of your employees. They are providing your services or products to the customer because you are paying them for this. This post is specially for this kind of business.

“I have hired this employee. Now he will do whatever I will ask him to do for my business.”

This is the common thinking of many employers. They are thinking that they have hired the employee, they can do whatever they want with their employees. They can shout on their employees at any place or can do anything with their employees even if employee has done mistake or not. This is the wrong thinking of employers. Because this can cause negative impression on your employee(s) and this impression can affect your business growth, too.

Now you will say how will this effect your business growth? If you will dissatisfy your employee(s). He may start giving bad service to your customer or slow down product development or can degrade quality of your product. Now a days, they can also start writing against you with the help of social sites like twitter, facebook and many other sites. In current time, many customers are buying products from a particular company by reading reviews on Internet. If they will find any negative review about your company then your know the result of this.

So in short I want to say that satisfy your employee. If they have done mistake punish them but not in cruel way find some good way so that both of you need not have to suffer for anything.

Now how will you satisfy your employees?

There are many ways to satisfy your employees. I am giving some suggestion over here:

1. Listen To Your Employees
2. Never Shout on Your Employee in Public
3. Give Best Employee Awards
4. Arrange Enjoyment Parties

1. Listen To Your Employees: Always listen to your employees. There might be some good suggestions for your business. If there is good suggestion then follow them. If they have any other problems then also listen to them and if you have solution of the problem then suggest them. But never ever ignore them. If you will ignore them while they are talking with you then it can create negative impression on them.
   
   
2. Never Shout on Your Employee in Public: If you are shouting on your employees, then leave this habit. This can create big problems with you and your business. If your employee has done any mistake, take him to some place where no one is there and discuss with them. If possible don't try to shout on him and solve the problem quietly.
   
   
3. Give Best Employee Awards: Give best Employee Awards to your employees. For getting this awards your employees will give you best output.
   
   

4. Arrange Some Enjoyment Parties: Your employees will get bore by working for whole week. You need to refresh their mood by providing some enjoyment session like movies, party, game day etc. By this mood of your employee will get refreshed and will work for you with more power.

In final, I want to say that,

“WOW YOUR EMPLOYEES, THEY WILL WOW YOUR CUSTOMERS”

I'll be independent after starting my business!!!

Many people are thinking that Businessmen are independent, they have power to do anything etc etc. But they don't know the reality of the business person. Today no one is independent all are dependent on each other. I can say that it is similar to the food cycle of earth. 

All businessman are dependent on two person :

1) Customer

2) Employee

1) Customer Dependency

Lets think about a Businessman of eCommerce Industry (as I am related to this industry).

There are many eCommerce websites available in web world like ebay, amazon, flipkart, my favorite one infibeam.com and many other sites. Entrepreneurs of all these sites have power to make their own decision on development of their site. They can ask their employees to develop as per their requirement. But they have to be dependent on their customer. They  have to satisfy their customers by providing products with good quality on time. If they start giving bad quality of products to customers or if they delay in shipping products to customer, this may cause lot of problems like loosing customer, if customer is too much smart then he will start tweeting on twitter or reviewing about the sites on review sites like mouthshut.com  or on social networking sites. This can make bad impression to other customers. 

Some eCommerce companies have started selling their own products like Amazon  Kindle, Infibeam Pi. Here they need to maintain quality of their products. If quality of product goes down customer will start speaking against the company. 

Now a days people are too much smart. Before buying any product from any company they are checking reviews of the products from other review sites. If review of the particular site is good then and then they will go for buying on that site. So if review is bad then you can understand what will happen to business.

So here in this case businessmen of the eCommerce domain has to be dependent on customer. 

2) Employee Dependency

For growing business, an businessman need to have some or huge amount of employees. For this they need to conduct interviews and give good amount of salary to the employees. 

Now if a businessman thinks about own self in place of their employees. And if he dissatisfies his employees by not giving salary or appraisal on time and lot many other factors. If he does this with one or two person then it is OK but when this happens to many then this will cause big dissatisfaction amount. Employee will start giving less output then decided and will start finding other job opportunity. And this may lay down the business. As one will stop giving particular output or leave the job. If he leaves the job then it might be better as you can find alternative of him (this is also time consuming process) but if he starts giving less output then this may cause bigger problem. And if you try to suspend that less working employee this might create bad impression with other employees as you had not satisfied him and now removed him from office. So it would be better to keep your employee happy and satisfy their requirements (not all but which are possible from your end). 

So in this scenario you are dependent on your employee.

There is one more scenario in which you are dependent of government. For starting your business or getting projects from many area you need to be dependent on government. Sometimes you need to give (or keep giving) bribe (on time) to government persons for your business. If you stop it this may cause many problems and if I am not wrong you can understand those problems.

So if you think that you'll be independent after starting business then it is wrong. I am not saying don't start your business. Starting a business is the best way of earning. You will have power, money and many other powerful things after starting own business but you need to be dependent on many factors.

How God Has Created Humans

God was thinking to make something different and finally decided to create Humans.

When he created first human. After successful creation of human he started developing more and more humans. On that time there was nothing like childhood, he was directly creating young humans. Now he was tired after creating many humans as there was no machine which automatically create man.
So he thought that let me create one machine which automatically create human. He thought lot lot lot about how to create human automatically in place of manual work.

Finally he decided let humans to create other humans by themselves. But there was a problem, the human which he had developed was not capable to create another human!!! (as he had not thought about it while developing humans). So Let me create one more kind of human which will grow another human inside of the body of human. Finally he designed new body structure and also made some changes in existing human design. He designed new human in such a way that existing human can't live without that new design structure and without each other new human body can't be created!!! And finally he developed one more human (with some limited memory!!!) and also gave name to them, existing human as man and new invention as woman.

When he launched new design to earth between existing humans and told them to live with each other and how to create new human without his help. All existing humans started quarreling with each other for new humans on earth as new designed  humans were in limited quantity. And whoever got this newly designed human for development of new human, started giving tremendous facilities to newly designed human and this scenario is still going on....

Employers can Reject Employees, But Can Employees reject Employers?

Few days before my friend got job in three companies at a time. From these companies two have sent him offer letter. He had to select one of them. Now problem is that all three were good. Finally he selected the best company which had offered him best salary. Now when he informed other two companies about this, they were angry on him. They sent him an email. In email they had written , he has wasted their time in interview process etc. We will never ever consider you for next time etc. They are absolutely right from their end.

But here, aren't candidates wasting time for interview. Employers are calling candidates for interview by searching good resumes on job portals. They are asking candidates to come for interview on employers time. Due to this candidates have to get time for interview. And also they have to give some lie reasons to their current employers (if candidate is employed somewhere else). After reaching interview place, the interviewers are taking too much time of candidate on their place. They are just wasting candidates time by making them waiting for long time. And in place of one hour work they are taking 4-5 hours of candidates. Aren't they wasting time of employees?

At some places, mostly in institutions and government organizations, they are placing ads in news papers about vacancy in their company/institutes. But they are hiring some relatives or some persons who have the best reference before interview or before placing ads on news papers. They are just announcing vacancy ads just for showing to government. They are calling candidates for interview. They are wasting candidate's time and also their time. After interview they are rejecting candidates without giving any reason. If someone asks reason about their rejection than they are behaving very cruelly with candidates.

Now if a candidate gets selected in company. But due to some reasons he says no to company. Now what company is doing. They will blame on him. They will say, candidate have wasted their time and lot more.... Some company are taking important documents (such as mark sheets or degree certificate) of candidates before interview and if candidate gets selected they are not giving him back his documents till he joins his company and works for the company for 1 year or more time. If candidate rejects their job after selection then they are not giving him his documents for long time. And in this way they are wasting both of their time. This makes candidate to compulsorily work for them . Here employer can ask his employee to leave company at any time, but employee cannot leave company as per contract. Is it good to candidates??

By all this I just want to say that, if an Employers has right to reject employees then employees also must have right to reject Employers.

My Religion is the Best

Many months before during lunch time one of my friend started discussion about religion. Some of us are Hindu, Jain and Christian. So we started discussion about different processes in our religions such as marriage, engagement etc. In this discussion, all were trying to declare their religion as best among others. When someone are declaring their religion as best one I hate all these people. Because on earth, there is no religion which we can say as best one. All have some plus points and some minus points.

Some Religions are saying about 'ahinsa' (non-violence) . They are not allowing their people to eat potatoes, onions as they are root of a plant, if you will remove root of a plant it will kill whole plant. But they can eat spinach, tomatoes, and other vegetables. Here we are picking these vegetables from plants. Isn't it violence to plants/ trees??? If we remove a small hair from our body it will be painful to us. Here it is same if we remove a small leaf from a plant/tree. Even they are allowing to drink milk of cow. Actually this milk is for calf of cow, not for us. Than also we are drinking it. Why are we not taking milk from human for selling purpose? This human milk is much better than others. Because if we will take human's milk for selling then it will be called violence while milk from other animals is not considered as violence. And they are saying their religion is best among others as they follow 'ahinsa'.

In some religions drinking of alcohol is not allowed, but they are the highest alcohol drinkers in the world. Same is for sex.

Here I am not against any religion. But I just want to say that there is no religion on earth is best. Not even Hindu, Jain, Christian or any other. None of them is complete.

Actually I hate this religion, casting system. Because this makes department between people, makes people to fight. Actually we must abolish this system and make a religion 'no-religion' where there is no cast, no religion, no difference. All are same in this world.

My Theory About Universe

Mostly on every alternate days I am reading new theory about Universe. All of them having new story each time. Universe is this, universe is that, universe contains something bla bla....

After reading all these news I thought that let me to write something about Universe, and here it is...

Before all let me clear all the things about this article. I am writing this article on a line in hindi 'Sochne me kya jata hai.' (means we don't have to spend anything (except time) in thinking). Second thing I don't know that whether someone has written / thought similar to this or not. So if someone has written similar to my thought then this will be considered as coincident.

Now I am starting....

A huge, unlimited, multi galaxied, multi stared thing is called Universe. This is the definition of universe as per my thought.

As there are many theory about universe. I am comparing universe with a cell of body.

As cell contains some matter similar to universe contains dark matter. Cell contains many small particles in that matter. same thing here in universe we are calling it as galaxies. Now we (specially I) don't know about the detail in that small micro particles in cells, they may contains many other nano particles in them. So we can compare that nano particles with starts as galaxies contain stars in them.

So this is the similarity of cell and universe. And I read one more theory about multi-verse i.e. there are more than one universes. Here in body there are many cells in similar way. So this theory may be right.

One more thing to share..

Our scientists are saying about big bang theory, in which universe was born from a small ball's blast and now it is expanding. Now there is one similar theory here. When sperms of a male gets into egg cell of female it causes a small blast. And this blast causes expansion of egg cell which causes new cells and finally new body. This is very similar to big bang theory.

So finally I can say that universe is a cell which is in someone's body!!! I might be wrong but this is one of the possibility. So if that body in which our universe is there will die, our universe will automatically die on that moment.